VOKUMI SUPPORT

A little help,
so you can keep learning.

Questions about Vokumi? Find a quick answer below or get in touch with us.

A few useful answers

How do I sign in?

Choose a course or open your profile, enter your email address, and enter the verification code sent to your inbox. You do not need a password.

My email code has not arrived.

Check your spam or junk folder and confirm your email address. Wait for the resend countdown, then request a new code. Codes expire after 10 minutes; use the newest code. If it still does not arrive, email us.

Will I lose my learning progress?

Progress is saved to your account. Sign in with the same email address to resume a course. An internet connection is needed to load courses and synchronize answers. If submitting an answer fails, use the retry button.

Where are pronunciation and answer explanations?

After submitting an answer, view the completed sentence and explanations for the options. On a correct answer, tap the speaker beside the word to hear British English pronunciation. Check your device volume if you cannot hear it.

How do I change language or reminders?

Open Profile to choose English, Simplified Chinese or Traditional Chinese, change appearance, or set a daily reminder. For reminders, allow notifications in iPhone Settings. Reminder preferences are saved on your phone.

How do I report a problem with a question?

Use the report control on the question page to send content feedback, an image mismatch or an option error. You can also email us with the course title and question number.

How do I delete my account?

Open Profile, choose Delete account, and confirm using the code sent to your email. This deletes your account and its learning records. If you cannot access the app or need help with a privacy request, email us.